Frequently Asked Questions
How to Order
Ordering is easy and convenient! Simply select your favorite items, add them to your shopping cart and click “check out” for your order total. Once you have entered your shipping address, the shipping total will appear to the right of the “payment options” screen.
Delivery estimate is processing time + shipping time = delivery time. If you need your items before the normal processing and shipping time, please call customer relations at +447903317625 during regular business hours Monday through Friday 9AM to 6PM ET. We will do everything we can to accommodate your request whether it’s rushing processing or expediting shipping, or both! Once an order is in processing, we cannot change, cancel or rush the order.
Orders can be placed on-line using Paypal, Visa, MasterCard, American Express or Discover Cards. At this time, we are not accepting checks or money orders.
eSengo has no minimum order requirement for most of our products. There are some exceptions, please check the product information pages.
Our shipping model is easy to understand! Processing time (pulling and packaging your order; personalizing as a gift if requested) + shipping time = delivery time. Most orders ship within 3 business days. Most orders will deliver w/in 5-7 business days depending on your chosen method of delivery. Shipping to N.Ireland, Highlands or Offshore UK destination will cost more as courier companies charge extra and this will be passed on.
If you have any questions, we’re here to help!
Unfortunately, we cannot ship to PO Boxes. We ship Fed Ex and are required to have a physical address for delivery.
We currently ship to United States, Canada, Germany, France, Italy. Packages outside of the UK are shipped via DHL or Fed Ex and will be delivered by a local carrier.
All orders are shipped from the UK. Any import duties and taxes are charged once the parcel has reached it’s destination country and these charges must be paid by the recipient of the parcel.
We’re working hard to expand across the globe. Let us know where we should ship next by contacting: firstname.lastname@example.org
In order to offer our customers the widest and most unique selection, some items may ship separately. You will not be billed for each shipment – only one shipping charge will be added. If an item is on backorder, the order may be held so that it will ship complete once the item is back in stock.