We want you to be happy with your purchase from eSengo.co.uk. If you’re not happy, we want to know about it. Contact us to resolve any issues you may be having.
If after 7 days and within 30 days of the date of delivery, you are not entirely happy with your purchase, you can return it for exchange or refund as long as the item is in the same condition as when you received it. This excludes delivery charges. Please send an email to firstname.lastname@example.org, or use the form on the contact us page, stating the product you wish to return, the date you bought it and, if you would like to exchange, your preferred replacement product.
Once we have all of your details on our system, you will be issued with a returns number. This helps us to deal with your return more quickly, as we know what it is and who sent it at the time of its arrival to our warehouse.
Please mark the outside of your packing box with the return number, but DO NOT write on the actual product itself. Please package the products well, as we cannot be held responsible for damage caused by mis-handling. Once we have your goods, we will either ship you the replacement, or refund your card.
It is your responsibility to return purchases in pristine condition in its unopened original box and packaging. You will be wholly responsible for the cost of return delivery and safe return of the goods.